Refund policy

Service Cancellation and Refund Policy

1. Cancellation by Client

The Client may cancel the service agreement at any time by providing a written notice at least 7 days in advance. The notice must be submitted via email or through our official website. Upon receipt of the cancellation request, we will cease all services and initiate the process to finalize the agreement.

2. Refund Eligibility

  • If Cancellation Occurs Within 7 Days of Service Commencement:
    If the Client cancels within the first 7 days of service commencement and no substantial work has been performed, the Client will receive a full refund minus a 10% administrative fee to cover setup and resource allocation costs.

  • If Cancellation Occurs After 7 Days of Service Commencement:
    If the Client cancels after the initial 7-day period, refunds will be calculated on a pro-rata basis for any unused portion of the service, minus the following deductions:

    • Costs incurred for work already completed.

    • A 20% administrative fee to cover resource reallocation and contractual overheads.

3. Substantial Work Clause

If substantial work has been completed at the time of cancellation, no refund will be issued. Substantial work includes, but is not limited to:

  • Payroll processing and reporting.

  • Financial statement preparation.

  • System setup or optimization.

  • Any work that has required significant time or resources.

4. Dispute Resolution

If the Client is dissatisfied with the services provided, they must notify us in writing within 7 days of the issue arising. We will work with the Client to resolve the matter, which may include:

  • Re-performing the service at no additional cost.

  • Offering a credit for future services.

  • Adjusting the service scope or timeline to meet the Client's needs.

5. Force Majeure

In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, government actions, or other force majeure events), we reserve the right to:

  • Suspend or reschedule services without liability for refunds.

  • Adjust service delivery methods to ensure continuity.

6. Client Responsibilities

  • The Client must provide all necessary information and documentation in a timely manner to enable the Service Provider to perform the services effectively.

  • Delays caused by the Client may result in additional charges or adjustments to the service timeline.

7. Termination by Service Provider

We reserve the right to terminate the agreement if:

  • The Client fails to make payments as agreed.

  • The Client engages in fraudulent or unethical behavior.

  • The Client repeatedly fails to provide necessary information or cooperation.
    In such cases, no refunds will be issued, and the Client will be responsible for any outstanding fees.

8. Data Ownership and Confidentiality

  • All data provided by the Client remains the property of the Client.

  • The Service Provider agrees to maintain confidentiality and will not disclose any Client information to third parties without prior consent.

9. Amendments to the Policy

We reserve the right to amend this policy at any time. Clients will be notified of any changes via email or through our website. Continued use of our services after such changes constitutes acceptance of the revised policy.

Acknowledgment

By engaging our services, the Client acknowledges that they have read, understood, and agreed to this Service Cancellation and Refund Policy.

This policy is designed to ensure fairness, transparency, and mutual respect between the Client and the Service Provider.